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FAQ

Frequently Asked Questions

CLEANING TIPS

✨ Gold jewelry of any karat can be cleaned lightly using a soft cloth.

✨ For a more thorough cleaning, soak your gold jewelry in a glass of warm water with a drop or two of non-detergent soap to help remove any oils and loosen buildup. Remove after a few minutes and gently pat dry with a soft cloth.

✨ To clean further, use a very soft, worn toothbrush to carefully remove any dirt particles or debris from more intricate components and settings. Keep in mind, jewelry with softer stone settings or large solitaire settings (such as Emerald or Opal) should be sent back to MPJ for professional cleaning.

Jewelry should be worn and treated mindfully with love & care as a sacred talisman. The following are basic and highly encouraged guidelines for keeping your jewelry looking beautiful for a lifetime to ensure the longevity of your piece:

✨ Your jewelry should be the last thing you put on and the first thing you take off.It does not like to get wet. Especially Opals, which are incredibly delicate.

✨ Please put on after you apply perfumes, lotions and hairsprays.

✨ Believe it or not, regardless of price, jewelry that looks delicate is. Please treat it like fine silk.

✨ Please do not wear your jewelry when doing chores of certain kinds. Like gardening, washing dishes or hard labor.

OPAL CARE

✨ Opal is a soft stone, approximately the same hardness as glass (around 6.5 on the Moh hardness scale), so it is important to treat your opal carefully in order to avoid damaging it.

✨ Remove your opal jewelry if there is a chance it will be scratched or broken (i.e. doing the dishes, playing sports, working in the garden, moving furniture, etc.). Opal can be scratched by dirt particles and any hard knocks can cause the Opal to crack.

✨ Most precious opals contain about 5-6% water. As a result, opal may crack if subjected to very dry conditions or rapid changes in temperature.

✨ Opals may be delicately wiped with a damp soft cloth and mild detergent, but should never be soaked or immersed (even washing dishes, showering, wearing into the ocean).

Never allow anyone to clean your opal in an ultrasonic cleaner, as the intense vibrations may cause cracking or water penetration.

✨ If you need to store your Opal away for a prolonged period of time, simply place it in a padded cloth bag for protection and store it away. For longer storage periods, place your opal in cotton wool with a few drops of water, then into a sealed plastic bag just to be safe. The water is not intended to soak into the stone (as opal is impervious) but will prevent water coming out of the stone if it is exposed to very low humidity environments (for example, zero humidity storage safes).

✨ Ethiopian Opals are likely to shift color over time - this is the natural process of the Opal reacting with the elements and part of nature’s beauty. Keeping them out of water is key to keeping their luminescence lasting - so avoid washing hands, showering, wearing to the ocean, applying oils / lotions while wearing your Opal piece.

WHERE DO YOU SOURCE YOUR CRYSTALS FROM?

✨ All stones that are part of my Crystal Healer collection are completely one of a kind and unique, sourced directly by my gem miner, Muhammad, who resides in Peshawar, Pakistan, but stones are found all around various parts of the world.  We work closely together to ensure each stone is chosen individually to be perfectly in alignment energetically and aesthetically with the range. These stones are all ethically sourced.

✨ Each stone is then polished, drilled, and made to order by hand in my little studio in the Hollywood Hills in Los Angeles, California.

DO YOU TAKE CUSTOM ORDERS?

✨ For inquires about custom orders, please submit via my contact page.

HOW DO I KNOW WHICH STONE IS FOR ME?

✨ I always, always recommend as first priority to go with what you’re drawn to.  Oftentimes, your first instinct as led by your intuition will be spot on for what energy you’re wanting to align with or needing in your life at this time - don’t overthink it!

Here’s an easy way to clear your mind and become present with your current state of being:

✨ Start by closing your eyes and taking a few slow, deep breaths.

✨ Focus your attention on the ground beneath your feet, gradually relaxing into a naturally comfortable state.

✨ Picture your body within a bright, warm pyramid of white light as you exhale.

✨ Release any impeding stresses that pop into mind, and ask your subconscious to come to the forefront.

✨ Scroll through the photos and see what aesthetically you’re drawn to, then proceed by reading about each energy and determine which one feels right.

💌 hint: you can't make the wrong choice!

Shipping + Returns

PRODUCTION TIME

✨ All Fine Jewelry items are handcrafted and made to order.

All of our pieces require up to 3-4 weeks for turnaround production time, to allow for sizing, polishing, and making sure your jewelry is perfect! 

✨ If you have a specific deadline you need to meet, please contact us to let us know. We may request that you pay for upgraded expedited shipping, and may not be able to accommodate all requests.

SHIPPING

✨All online orders in the United States are shipped via Fed Ex 2-Day with insurance and signature at a flat rate shipping charge of $20.00. *Please note that additional charges will apply for rush orders.

✨ International orders are $100 flat rate and shipped via UPS International.

✨ Once the package has left the studio and is in the hands of the shipping carrier, we are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays. For customs charges, customer is responsible for paying any import taxes applicable.

✨ Should the address you submit be entered incorrectly (i.e: misspellings or forgotten apartment unit numbers) and the item is returned to sender VIA post, responsibility for additional shipping costs are to the buyer.

RETURNS

✨ Please let me know if you have any issues. Due to the nature of a handmade independent business, I cannot accept returns.


✨ While we are confident that you will be satisfied with your purchase, because all of our pieces are handmade to order, all sales are final. We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order.

✨ If an item shipped to you is defective, you may return it within the first 7 days after receipt.  We will make necessary repairs to the item and return it to you. You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item. 

DO YOU GIFT WRAP?

✨ Each order comes gift wrapped! Please ensure you fill out the recipient's name in the "Gift" notes section upon checkout, as your item will be thoughtfully wrapped and personalized with recipients name, along with description cards of each piece and selected stones!

Warranty Questions

WHAT DOES MY WARRANTY INCLUDE?

Along with every jewelry piece purchased, Margaux Perrier jewelry offers a complimentary maintenance and service plan.  

WARRANTY INCLUDES:

* Free inspection, cleaning, re-polish and re-finish service for the lifetime of your jewelry piece.Complimentary setting repair up to 1 year from purchase date. Setting repair includes: tightening of any loose gemstone and prong re-tipping.Complimentary accent gemstone replacement up to 1 year from purchase date. *Note: Warranty doesnotinclude stones with a replacement value over $500 USD or replacement of stones larger than 0.25 carat.Complimentary chain and clasp repair within 90-days of jewelry piece purchase date.

* Warranty Services listed above are non-transferable and intended only for the original customer or gift recipient of your jewelry piece. All Margaux Perrier jewelry pieces are guaranteed against manufacturing defects but not normal wear and tear. The customer is responsible for all shipping charges - it is recommended to insure your packages for full jewelry piece value.

* Margaux Perrier jewelry recommends that you regularly inspect and clean your jewelry, and advises that you review your jewelry purchases by Margaux Perrier jewelry every 6 months in order for us to communicate any repair recommendations deemed necessary. Failure to complete our recommended repairs, or if repairs are made by unapproved establishments, the Warranty Policy will be cancelled. We are not responsible for damaged jewelry due to wear and tear, or repairs and alterations made by other jewelers.

* This policy does not substitute insurance. We recommend insuring your jewelry item with a reputable insurance provider.

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